We are looking for a customer-focused Barista to join our team! You will be preparing coffee drinks and food for customers while creating a friendly and hospitable atmosphere. You are passionate about coffee and customer service! Organized, calm, and friendly, you make a point to go above and beyond to make sure customers have exceptional experiences.

Responsibilities:

Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer
Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests
Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks
Accurately and efficiently enter orders into POS system
Clear and reset counters and tables at the conclusion of each guest visit
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Qualifications:

Previous knowledge of food service regulations preferred
ServeSafe or Food Handler’s Certification, or willing to obtain
Strong customer service and interpersonal communications skills
Able to stand for long periods of time
Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards
Excellent conflict resolution skills
Able to work in a fast-paced environment

Complete our short application today!

Here at Café Lola, we feel what separates the “good” from the “great” can be found in the details!

Personalized touches and anticipation of guest needs are what will elevate us above the rest. It is
important to remember that even the finest coffee and food offerings cannot turn an occasional guest into a loyal guest if our team fails to create an atmosphere in which the guest feels comfortable and welcome.

As a member of the Café Lola team, you will contribute to our success with your personality,
demeanor, product knowledge, and dedication. You are the foundation of this Café and our number one asset! The Book of Lola is a guide to assist you throughout the training process and also act as a reference for daily operations. Throughout the training process, you will have the opportunity to work with our trainers and ask them questions. Knowledge is power, and we want to make sure you are always comfortable asking questions. We expect that after training you will continue to utilize all training videos and station matrixes to deliver a great guest experience. We expect each Café Lola team member to work hard and to always work to make each guest experience great through consistency and great guest service. Without you, there is no Café Lola! So, make us proud and do what you do best. Be the amazing individual we know you are and always remember the heart of Café Lola!

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How many years of barista experience do you have?*

What has been your favorite barista or service industry job and why?*

How do you handle having a full bar of coffee drinks to be made while trying to balance a line of customers at the register?*

How can a manager best support you when you are busy?*

When it comes to picking up additional shifts, what best describes you?*

What is your availability? Please be as detailed as possible.*

What should a great Barista have in his or her apron, or on the station before every shift?*

Your table’s appetizer is running late, and you are concerned it will arrive after the entrees, what do you do to fix the situation?*

Which of the following hurdles during a shift would stress you out the most?*

Why should we hire you?*

Who is your favorite boss of all time and why?*

Describe the last time you had a conflict with a co-worker and how the situation was resolved.*

What is the best way for you to receive corrective feedback?*

Be direct, tell me what I did wrong, and I will fix it.

Talk to me after the shift, once things are not as stressful.

Who is the worst boss you have worked for and why?*

I was referred to this position by a current employee

Who referred you?

Benefits & Perks

Annual Paid Vacation

Up to ten (10) days per calendar year

Benefits/Insurance

Eligible for medical, dental, and vision on the first of the month after 60 days in the position

Equity Opportunity

Equity opportunities will be evaluated upon consistent, superior personal and business performance as well as growth into the Area Manager or Director level, either of the two levels required to qualify for such consideration

Complimentary Team Member Meal & Drink while on Shift

50% Discount off any item at any time